Clocking In Podcast

Voices of NC Manufacturing, your host Phil Mintz, Director of the North Carolina Manufacturing Extension Partnership (NCMEP). We will be interviewing some of the manufacturers who have made North Carolina manufacturing the powerhouse it is today.

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Quis Machinery

Production Team

Talent/Host: Phil Mintz
Executive Producer: Phil Mintz
Producer: Shelby Kimes
Sound/Audio Engineer and Editor: Rich Sigfrit
Graphic Designer: Casey Hembrick

Putting Customer Success Before Profit

Quis Machinery: Jason Dingess

An Asheville, North Carolina-based business boasts a 60% rate of repeat customers because of their excellent customer relations.

How often do you hear companies talk about customer success? You’d be surprised to learn that customer success is a relatively new concept.

Customer success is a term that describes the relationship between customers and businesses. The goal is to provide exceptional service and support to customers and ensure they continue returning for future purchases. North Carolina organization, Quis Machinery, has put this concept into action dedicated to putting its customer’s best interests first. 

Located in Asheville, North Carolina, Quis Machinery uses its expertise in production to provide the manufacturing industry with solutions to improve its people, products, and processes. Their customers look to them when frustrated by the lack of qualified labor, the cost of creating high-quality customized goods or replacing antiquated production methods. Quis Machinery works with premier manufacturers of machinery and software to develop solutions that leverage your investment.

In this episode of Clocking In, Phil Mintz sits down with Jason Dingess, president and owner of Quis Machinery. Jason began his career as an apprentice to a master furniture maker before attending Inside Passage School of Craftsmen. His love of woodworking, building community and having a family of his own initially led him to work for Quis Machinery. In 2017, he became the owner. He is very involved within the industry as the WMIA Technology Committee Chairperson and In 2018, he was named one of Woodworking Network’s top 40 under 40. Jason graduated from the University of North Carolina at Chapel Hill with a Bachelor’s in Arts.

Mintz and Dingess discuss how Dingess got into the woodworking industry, the solutions Quis Machinery provides, how their customer’s ideas influence the way they do business, how reshoring back to North Carolina is becoming a trend and more. 

LINKS

NCMEP

Quis Machinery

ABOUT

Phil Mintz

Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). At NCMEP, Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists and business development leaders providing business engagement, assessment and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions.

Jason Dingess

Jason Dingess is the president and owner of Quis Machinery. Jason began his career as an apprentice to a master furniture maker before attending Inside Passage School of Craftsmen. His love of woodworking, building community and having a family of his own initially led him to work for Quis Machinery. In 2017, he became the owner. He is very involved within the industry as the WMIA Technology Committee Chairperson and In 2018, he was named one of Woodworking Network’s top 40 under 40. Jason graduated from the University of North Carolina at Chapel Hill with a Bachelor’s in Arts.