Please Complete the Survey.

Within a year after the completion of a project or program with one of the NCMEP members, the National NIST Manufacturing Extension Partnership (MEP) organization will send you an email survey from support@mepclientsurvey.com.

The NIST survey you will be asked to complete is brief. Most people spend as little as 5-10 minutes providing thoughtful feedback. Download the NIST Survey Worksheet to see the questions you will be asked.

The survey is used to measure our performance and to report all measurable impact you have realized as a result of working with one or more of the NCMEP partners:

  • NC State University Industry Expansion Solutions
  • North Carolina Community College Customized Training
  • Economic Development Partnership of North Carolina
  • First Flight Venture Center/Hangar6
  • Polymers Canter
  • Manufacturing Solutions Center
  • University of Charlotte Industrial Solutions Lab
  • NC State University Wilson College of Textiles

Help Us Help You.

The North Carolina Manufacturing Extension Partnership (NCMEP) is driven by performance metrics, and it is you, our valued clients, who drive the numbers. We are depending on you to complete the survey! Watch a 3 minute video about the survey process:

Report All Positive Impact.

Every question is important, but your responses to key questions reflect directly on NCMEP’s performance and value.

1. Net Promoter Score. This is the single most important question for us. It uses a scale of 1-10 to ask you how likely you would be to recommend NCMEP members to other companies. When considering your response, please understand that a score less than a 9 or 10 indicates an improvement is needed. If that is the case, please share with us how we can better serve you.

2. Report All Impact. You will be asked a quick series of questions that can quantify measurable impact as a result of the project or program completed.

We need you to honestly answer “YES” to as many of these questions as possible and provide projected numbers you can estimate related to each question for measurable results. Please avoid using the option “Don’t know” if at all possible.

Please consider every possible direct and indirect positive Impact you have received.
Over the next 12 months, will our services lead you to…

  • Increase sales at your establishment?
  • Retain sales that otherwise would have been lost?
  • Create any jobs?
  • Retain any jobs?
  • Realize any cost savings in labor, materials, energy, overhead or other areas?
  • Increase investment?
  • Avoid any unnecessary investments or save on any investments?

3. Your Strategic Challenges.

NIST will also ask about the toughest challenges you face as a manufacturer as you strive to grow and prosper. NIST uses your input to identify what kind of support and assistance manufacturers like you really need today and into the future.

NIST MEP uses your feedback, and the input of hundreds of other North Carolina manufacturers we work with, to ensure we are good stewards of the taxpayer funds entrusted to us. The information you report through this survey reflects on the individual performance of your Regional Managers and Project Managers, and on NCMEP as a whole. Please provide the best possible answers you can when you complete your NIST survey. Continuance of all the NCMEP programs and projects depend on it.
 

NC State University Industry Expansion Solutions
NC Community College Creating Success
Economic Development Partnership of North Carolina
University of Charlotte Industrial Solutions Laboratory
The Polymer Center
Manufacturing Solutions Center
hanger6
NC State University Wilson College of Textiles

 

Sample Survey

  1. What were the two most important factors for your company choosing to work with NCMEP?
    • Center / staff expertise
    • Cost / price of services
    • Fair and unbiased advice / services
    • Reputation for results
    • Knowledge of your industry
    • Specific services not available from other providers
    • Lack of other providers nearby
    • Other (specify):___________________________
    • Don’t know
  2. In addition to NCMEP, has your company used any other external resources /providers to address business performance issues over the past 12 months?
    • Yes
    • No
    • Don’t know
  3. As you look forward over the next 3 years, what do you see as your company’s three most important strategic challenges?
    • Product innovation / development
    • Identifying growth opportunities
    • Ongoing continuous improvement / cost reduction strategies
    • Employee recruitment and retention
    • Financing
    • Exporting / global engagement
    • Sustainability in products and processes
    • Managing partners and suppliers
    • Technology needs
    • Other (specify):___________________________
    • Don’t know
  4. Will the services you received directly lead to an increase in sales at your establishment over the next 12 months?
    • Yes. How much? $_______________________
    • No
    • Don’t know
  5. Over the next 12 months, will the services you received directly lead you to retain sales that?
    • would have otherwise been lost?
    • Yes. How much? $_______________________
    • No
    • Don’t know
  6. Will the services you received directly lead you to create any jobs over the next 12 months?
    • Yes. How many? _______________________
    • No
    • Don’t know
  7. Will the services you received lead you to retain any jobs over the next 12 months?
    • Yes. How many? _______________________
    • No
    • Don’t know
  8. Will the services you received directly result in cost savings in labor, materials, energy, overhead, or other areas over what would otherwise have been spent in the next 12 months?
    • Yes. How much? $_______________________
    • No
    • Don’t know
  9. As a result of the services you received, will your company increase its investment over the next 12 months in:
    1. New products or processes?
      • Yes. How much? $_______________________
      • No
      • Don’t know
    2. Plant or equipment?
      • Yes. How much? $_______________________
      • No
      • Don’t know
    3. Information systems or software?
      • Yes. How much? $_______________________
      • No
      • Don’t know
    4. Workforce practices or employee skills?
      • Yes. How much? $_______________________
      • No
      • Don’t know
    5. Other areas of business?
      • Yes. How much? $_______________________
      • No
      • Don’t know
  10. As a result of the services you received, will your company avoid any unnecessary investments or save on any investments in the next 12 months?
    • Yes. How much was saved / avoided? $_______________________
    • No
    • Don’t know
  11. Based on the benefits expected from the services provided, how likely would you be to recommend NCMEP to other companies, assuming they are not direct competitors?

NIST survey table

Net Promoter Score
10, 9 = would definitely recommend (satisfied)
8, 7 = might or might not recommend (neither satisfied or unsatisfied)
6 and lower = would not recommend (unsatisfied)

If you did not give a score of “10” what one thing could NCMEP have done to improve their score?
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________

May we add your business to our published client listing, including the type of assistance we provided to you?
☐ Yes      ☐ No

May we contact you for a testimonial on how we have assisted your business?
☐ Yes      ☐ No

 

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